Inbound Sales and Support

Turnstyles Ticketing offers either complete inbound call center services or can simply supplement your existing infrastructure during those difficult to staff peak sales periods. Some clients utilize our services simply to handle overflow, after hours, weekends, and holiday traffic when they are either understaffed or not able to answer phones. Whether you need a complete inbound solution or simply support service for your overflow, Turnstyles Ticketing can tailor a professional program to answer your needs.

Other clients have found our services to be so proficient and so exceptional; they have either reduced staffing or completely eliminated their internal call centers all together. The economics of our solution are such that clients can actually save and redirect funds previously used for call center operations for other internal purposes. Bass Performance Hall in Ft. Worth, Texas did. During 2006 Bass Hall sent over 42,000 calls to Turnstyles. More than 28,000 tickets were sold by our representatives in a seamless environment.

Other notable examples include the Overture Center. Turnstyles answered 21,000 calls and sold 21,300 tickets to their patrons in 2006. In a seventh month time frame, Turnstyles Ticketing answered 18,000 calls for ARMY Athletics and sold 34,000 tickets.

Clients who have used our services for shorter sales periods understand our value. The Houston Ballet used Turnstyles Ticketing for two months in 2006 to help sell tickets to the Nutcracker. Turnstyles Ticketing answered 9,100 calls and sold 5,700 tickets. Also in 2006, The Pacific Science Center used Turnstyles Ticketing for three months to help sell the Dead Sea Scrolls exhibit. Turnstyles Ticketing answered 29,000 calls and sold more than 36,000 tickets.

Options Include:

• Complete Inbound call center service
• Supplemental Inbound call center service for overflow, after hours, weekends, holidays, and peak periods

Features Include:

• No cost dedicated Toll Free telephone connections
• Branded phone room service as your facility (event)
• Up-selling capability by our highly trained sales agents
• Customer service for calls regarding specific event information

Ticketing Platforms currently served:

• Paciolan
• Agile
• Tessitura
• AudienceView
• SeatAdvisor
• Ovation Tix
• Blackbaud

Finally! A new and affordable way to better manage the ebb and flow of inbound call activity. No more dropped calls or extended queues during peak periods. Better service for your patrons from a resource built to suit your needs.

Turnstyles Ticketing…Your new way in!

 

Outbound Sales and Support

Hosting and Consulting