Fast Facts

Turnstyles Ticketing was established in 2003. They were created as a sports and entertainment specific resource to aid clients in the ticketing industry.


• Non-branded to public. We answer telephones as your facility, event or team.
• Turnstyles’ Executive team averages more than 20 years of direct industry experience in their fields of expertise.
• Located in Central New Jersey approximately half way between New York City and Philadelphia, Pa.
• National headquarters is comprised of six thousand square foot office building that houses executive offices, call center and training facility.
• Additional Location opened in Canton Georgia
• Telecommunications is powered by Avaya S8700 communications server, with capacity to process more than 50,000 inbound calls per hour.
• Ability to sell in “real time” by connection to most client ticketing software applications.
• Current outbound capability of up to 36 aggressive sales people for outbound sales projects.
• Satellite offices currently being planned for early 2012 that will increase call center capacity to approximately 200 seats.
• Current standard inbound call center hours are 7am to 9pm, EST
Monday through Friday and 7am to 8pm, EST, Saturdays and Sundays.
• Will amend hours to accommodate special client needs.
• Utilization of on-line operator event guide to ensure accuracy and quick delivery of information to patrons.
• All salespeople professionally trained and managed by Turnstyles’ Executive team.
• Daily training upgrades, screening and floor supervision.
• Periodic testing for accuracy.
• Bonuses tied to outstanding customer service satisfaction.
• Needs for getting connected to Turnstyles’ telephone resource
  • Telecommunications system with call forward capabilities
  • Call rollover capability when your operators are on calls
  • Call rollover capability when your phone system is deactivated